Heavy Bottom Rocks Glass :Engraved Logo

We want you to be completely satisfied with your purchase! If you're not in love with your Merch order, here’s our return policy to make the process as smooth as possible:

• Eligibility: Returns are accepted within 15 days of purchase. The item must be in its original condition, unworn, unwashed, and with all original tags attached.

• Refunds: Once we receive and inspect your return, we’ll process a refund to your original payment method. Please allow up to 5-7 business days for the refund to appear in your account.

• Exchanges: If you need a different size or style, simply contact us within the 15-day window. We’ll do our best to accommodate your exchange request, depending on stock availability.

• Return Shipping: The customer is responsible for return shipping costs. If the return is due to a defect or error on our part, we’ll cover the shipping.

• Non-Refundable Items: Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.

How to Initiate a Return or Exchange Please contact us at Pampasistersontherocks@gmail.com with your order number and details about the product you’d like to return or exchange. We’ll respond promptly with further instructions.

If you have any questions about our return policy, feel free to reach out. We’re here to help!

At Sisters on The Rocks, we take pride in supporting local vendors to bring you unique, high-quality products with a personal touch. Our Merch is crafted and printed by local suppliers, which means shipping times may vary based on vendor availability.

• Processing Time: Because we work with local vendors, please allow up to 5-10 business days for your order to be prepared and shipped. We do our best to ensure quick turnaround times, but occasionally, processing may take a little longer due to high demand or supplier schedules.

• Shipping Time: Once shipped, delivery times will depend on your location and the chosen shipping method. Standard shipping generally takes 3-7 business days within the U.S.

• Local Pickup Option: If you’re nearby and prefer to pick up your order directly from us, please select the “Local Pickup” option at checkout, and we’ll notify you when your order is ready.

We appreciate your patience and support for small businesses! By choosing our products, you’re helping sustain local artisans and vendors! If you have any questions about your order or need help with shipping options, feel free to reach out at Pampasistersontherocks@gmail.com